Return & Refund Policy

CASHURSE

a trading name of Jacobi Detailhandel B.V.

RETURN & REFUND POLICY
Last updated: 23 July 2026

We want you to be confident in your purchase. If something isn't right, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your item to request a return, in addition to your statutory 14-day EU cooling-off right described below.

Eligibility for Returns

To be eligible for a return:

The item should be in substantially the same condition as received. You're welcome to inspect it as you would in a physical shop, but please avoid use beyond what's needed to check the item's nature, characteristics, and function.
Returned in its original packaging where possible, including all accessories.
Accompanied by a receipt or proof of purchase.

If an item shows more wear or use than necessary for inspection, we may make a reasonable deduction from your refund to reflect the reduced value, rather than rejecting the return outright.

Return Shipping

We cover the cost of return shipping for all eligible returns, whether under the statutory 14-day cooling-off period or our extended 30-day policy. You will not be charged for return postage.

Refunds are processed once the returned item has been received and inspected.

How to Start a Return

To initiate a return, please contact us at:

Email: info@cashurse.com

Once your return request is approved, we will provide clear instructions on how and where to send your package, including a return shipping label or reimbursement for return postage.

Items sent back without first requesting a return authorization may experience delays in processing.

If you have any questions about returns, please contact us at info@cashurse.com.

Exchanges

We're happy to offer direct exchanges — for example, if you'd like a different size, color, or item instead of the one you ordered.

To request an exchange:

Contact us at info@cashurse.com within 30 days of receiving your item.
Let us know which item you'd like instead.
Once approved, we'll arrange the exchange, including return shipping for the original item, at no additional cost to you (subject to any price difference between items).

If you'd prefer a refund instead of an exchange, that's fine too — just let us know.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

Defective
Damaged (including chips or cracks from transit)
Incorrect or missing

Please contact us as soon as possible at info@cashurse.com and include photos if applicable. We will evaluate the issue and resolve it through a replacement, exchange, or refund, depending on the situation — always at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

Goods made to your specification or clearly personalised (e.g., custom engraving, if offered).
Gift cards, if offered.

If you're unsure whether your item qualifies for return, please contact us before initiating a request.

EU 14-Day Cooling-Off Period

As a consumer in the Netherlands/EU, you have the legal right to cancel or return your order within 14 calendar days of receiving it, for any reason and without providing justification, in accordance with the Dutch Wet Koop op Afstand and the EU Consumer Rights Directive.

This statutory right applies in addition to, not instead of, our extended 30-day return policy above — whichever is more convenient for you.

Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund.

Approved Refunds

Refunds are issued to your original payment method.
Processing time: within 14 days after we receive the returned item or you provide evidence of return (e.g., a tracked return receipt), whichever is earlier.
Your bank or payment provider may take some additional time to post the refund to your account.

If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at info@cashurse.com.

For any questions regarding returns, refunds, or exchanges:

Email: info@cashurse.com
Phone: +31 6 21733285

We're committed to a fair, transparent, and hassle-free return experience.

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