Shipping Policy

​

CASHURSE

a trading name of Jacobi Detailhandel B.V.

​

SHIPPING POLICY
Last updated: 23 July 2026

​

Processing Time

All orders are processed within 1–2 business days of purchase. Once your order has shipped, you will receive a confirmation email containing your tracking number.

​

Delivery Estimate

We currently ship only within the Netherlands, using FedEx and DHL.

Netherlands: 2–5 business days, from the date of dispatch (i.e., after the 1–2 day processing period above).

Total estimated time from order to delivery is typically 3–7 business days.

The carrier used for your order may vary depending on availability and your location; your tracking email will confirm which carrier is handling your delivery.

​

Shipping Costs

We cover all standard shipping costs on every order within the Netherlands — you will not be charged separately for delivery at checkout.

Order Tracking

• Every order includes a tracking number, sent to the email address you provided at checkout.

• Tracking numbers are typically sent within 48 hours of placing your order.

• You can follow your parcel's progress directly through FedEx or DHL's tracking tools, depending on which carrier is handling your delivery.

• ​

Delays

Delivery estimates are provided in good faith and are not guaranteed. Occasional delays can occur due to carrier disruptions, weather, or high-demand periods (e.g., holidays or sales); we will do our best to keep you informed if this affects your order.

​

Shipping Address Accuracy

You are responsible for ensuring that the shipping address provided at checkout is complete and accurate. We are not liable for orders that are delayed, undeliverable, or lost as a result of an incorrect, incomplete, or undeliverable address entered by you.

If a package is returned to us due to an address error, a reshipment fee may apply before the order can be resent, to cover the cost the carrier charges us for the failed delivery attempt.

​

If you notice an error in your shipping address after placing your order, please contact us immediately at info@cashurse.com. We will do our best to correct it, but cannot guarantee changes once an order has been dispatched.

​

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within a reasonable time beyond the estimate above, please contact us at info@cashurse.com, ideally with photos if the item arrived damaged. See our Terms of Service (Section 20.7) for your rights regarding faulty or non-conforming goods.

​

Questions

If you have any questions about your shipment or tracking status, our support team is happy to help — reach us at info@cashurse.com or +31 6 21733285.